Archive for the ‘Social Media Marketing’ Category

Social Media Marketing Blog: January 19th Seminar in Downtown Orlando on “Unleashing the Power of New Media”

Sunday, January 17th, 2010

What are you doing on January 19th 2010 from 12 pm to 2 pm EST?

My team and I will be presenting a seminar on UNLEASHING THE POWER OF NEW MEDIA at the Orlando Science Center (www.osc.org).

The entire discussion will be around Businesses finding ROE and ROI from Social Media Marketing. I'm pretty sure you know what ROI stands for but not sure what ROE stands for? Ah, you're gonna have to be there OR you'll have to call us after the workshop so that we can clue you in.

By the way, the Seminar is at NO-COST and we'll even buy you lunch. Good deal? Well, so if you aren't doing anything exciting, come on down. What do you have to lose?

P.S. We currently have 80 confirmed participants so it's going to be a FUN, FUN, afternoon.See you there???

Social Media Marketing Blog: Try Atomkeep & Shareaholic

Thursday, January 14th, 2010

Is your life seriously getting busy tweeting this, Facebooking that, blogging here, linking there? Well, besides the fact that we want you to call us so that we can streamline and create efficiency, here are two tools that I really liked on first and second look.
 
Content sharing is important right? I mean isn't that what we all do when we say, "Please RT" or "Hey friend "xyz", may I share your link with my friends?" But content sharing is a whole another job in itself because lets face it, there IS a lot of content to share with everyone. I know how many times a day I pass on emails to friends just cause I got something that I thought was absolutely hilarious or worthwhile sharing with my close friends. On Facebook and Twitter, you can pretty much end up spending four hours just reading, responding, and retweeting or sharing stuff that people have shared/posted.

So if you are into content sharing, check out www.shareaholic.com – their tagline being "The Better Way to Share Across Twitter, Facebook, E-mail, and More". Basically, using this browser plugin, you can share links, videos, blogs, and images with Facebook, Twitter, Digg, LinkedIn, Gmail, Yahoo, and more. Best part, no need to sign up for yet another new service.

And who doesn't face challenges remembering which email address was used on which site or what username was created for one site versus another? I mean you'd think by now, EVERYONE would have jumped on the bandwagon of "username = valid email address". Right? Wrong!!!! But I digress.

So if you want to sync and merge profile data from various networks like Twitter, Facebook, et. all, use www.atomkeep.com. However, atomkeep.com appears to be facing growing pains as it doesn't seem to be accepting new accounts quite as readily. Didn't ANYONE teach them that a new idea is only as good as the execution of it?  Sheesh!

But oh well, such is life in the fast lane on the super information highway. I'll be posting more tools that I've discovered or liked in the past few weeks of scouring the web so stay tuned…..

Internet Marketing: Direct Mail Making a Comeback?

Tuesday, January 12th, 2010

A recent article in the Wall Street Journal (WSJ) talked about companies who cut back on direct mail finding out that their clients are also dropping off as a result of that cut-back and regaining them when the company went back to their direct mail marketing strategy.

Now I found that article very, very surprising because I'm a total online media geek. Give me a phone and a computer and I am in heaven with text messaging, skying, facebooking, tweeting, and emailing. You get the point, I'm a total new media addict. I also do email marketing, direct mail, cold calling, etc. along with my team members to get myself out there in front of customers. But if I had a choice, I'd stick to doing all business through the Internet.

I never thought I'd say this but perhaps it's time to step back and take a look at direct mail campaigns again more comprehensively. If a company can spend $4000 and win $270K in business (according to the WSJ article I reference above), I can certainly spend some money to get a lot of business!

Ok so all of you who are so used to receiving dozens of texts and emails from me, look out! A direct mail postcard may be in your physical mailbox sometime soon!

Social Media Marketing Blog: Gartner 2010 and Beyond

Saturday, January 9th, 2010

Gartner's "2010 and Beyond…" predictions for Information technology organizations and users has a whole section on Facebook. Sheesh, and I thought Twitter was the favorite new kid on the block but read along and see why Facebook dominated Gartner's report.

Key Findings

  • Facebook continues to dominate as the most popular social network community, with over 350 million active users as of November 2009. If Facebook continues growing as it has, more than one billion users will be on Facebook by 2011 and about 70% of users are from outside the USA. 
     

    • My two cents on "The Opportunity": Businesses seeking a global audience should focus on Facebook as their primary marketing strategy. Strategies to promote their products and services using culturally relevant messaging to that country's audience will give them a huge advantage of their competition.
       
  • 65 million people access Facebook using their mobile devices. Mobile careers are working to provide facebook apps that will appeal to these mobile users.
     

    • My two cents on "The Opportunity": Companies need to create mobile friendly websites. Inclusion of links to company websites won't do any good if mobile users cannot read the information displayed in their mobile devices. So 2010 strategy for businesses should be to create a mobile marketing strategy, first step of which is to make a mobile compatible website. 

Some other interesting facts shared by Gartner analysis include:    

  • Facebook may face potential competition from Orkut in India and Brazil, V Kontakte in Russia, Mixi in Japan or QQ in China.

    Me thinks that since the chance of the Chinese portal QQ becoming available internationally appears slim to none (given China's politics), Facebook should only be concerned with the other three. Now I don't know about you, but I don't know how many companies are actively selling anything in Russia so that leaves Orkut and Mixi as real potential customers. (More musings on these three sites sometime soon in 2010.)

Since Gartner devoted a whole section on just Facebook, I'll jump on that bandwagon and summarize this:

Facebook is important folks. Whether you want to communicate to your stakeholders and prospects or whether you want to launch a new product or create a customer service support strategy, do it through Facebook.
 
Don't just create a fan page. Your strategy shold include tasks such as joining various groups and forums, offering discounts and coupons, advertising specials & promotions and basically building your fan base using quality messaging that engages and converts fans into customers.

As always, don't just get started with a fan page because you can or want to do it yourself. Think of a long-term strategy and also think of measurement criteria to measure performance. Last but not the least, think about the resources required to make Facebook Marketing successful.

Here's to your Facebook success in 2010….

Social Media Marketing Blog: What did we learn about Social Media Marketing in 2009?

Thursday, January 7th, 2010

2009 was a big big big year for Social Networking sites being leveraged for businesses. So I think that 2009 can be named the year that wasn't any good in any other except for the popularity of social media marketing.

We learned in 2009 that:

Gaining visibility through Tweeting and Facebook is actually fun. It’s also the most cost-effective way of enhancing brand image and keeping in touch with prospects and customers. You may find that most of your downstream constituents would be suitably impressed when you demonstrated you ability to post quality messages and build a good follower or fan base.

Social network messaging is far reaching and seems to carry more influence. People are happy to retweet, share, and generally recommend friends and followers to you. Social relationships go well beyond the one to one connections formed on networking sites. By sharing similar interests and experiences different unconnected users interact and form a community that results in local or traveling tweet-ups and or offline meetings that continue to grow beyond the online relationship.
 
Re-tweeting on twitter helps amplifying messages about your brand. In 2009 Harvard Business Research has found that 90% of tweets were done by 10% of twitter users! So if you want to be an influencer, re-tweeting  messages will help you extend your reach to more users.

Research has also shown that social ads are particularly useful for increasing buying intent, on-line ad awareness, and favor-ability. All of these activities must now be measured and weighed along with traditional marketing metrics and must be on the marketer’s dashboard in 2010.

So 2009 was bad in pretty much every other way except for the the growing popularity of social networks. Small businesses extend reach and helped large businesses touch and feel their constituents or rather I should vice versa; the constituents were able to touch and feel big corporate types which would have been unheard of before Twitter and Facebook.

Let's see what 2010 has in store for all of us. Here's to more tweeting and more facebook fan promotion!

 

Social Media Marketing Blog: Facebook Memology for 2009!

Tuesday, December 22nd, 2009

Facebook is introducing the world to Memology.  And what's memology again? Defined by Facebook "Memology" refers to the study of how "memes," or new ideas and trends, are spreading on Facebook."
 
So Facebook took all the status updates and trending words to come up with its 2009 list. The graph below shows the Top 15 Facebook status trends for 2009

Facebook Applications: If you are on Facebook, you would know that this one is no surprise. Lots of people love Facebook applications like Farmville, Farmtown, etc.

Hmmm FML, enough said! Since people want to share so much about their personal lives, that one is also no surprise.
 
Twitter is number 10 which I guess is a surprise. Why would that be a top trending word is beyond me.

The others I understand except for perhaps FB. I'm trying to think what possible statuses would include the word FB on Facebook? Weird!

Anyway, we learned a new word today, or at least I did. Memology! Kinda has a nice ring to it.

FB Memology

Social Media Marketing Blog: Three Great Ways to use Linkedin.com

Monday, December 14th, 2009

Linkedin is one of the top business networking sites and everyone who's anyone is on Linkedin.com. I found the following three great uses of linkedin:

Searching for contacts: I use linkedin more for research than any other function. Whether I'm seeking people who are seeking jobs, or whether I'm looking to connect with the head-honcho of a company; linkedin offers a tremendous value with its search functions.
 
Answers: The answers section is good if you want to begin creating some relationships with people who are actively networking on Linkedin. Every topic under the sun is available for discussion in the Linkedin Answers section. You can learn about pets, and business plans; mentoring and international laws; Writing and publishing; you get the point! When you respond to answers, you can post a link to your site and information about your company or business. Or you can post a question yourself and get live answers from the various people who have insight into the topic you posted a question in.

Job Search: There are lots of jobs posted on linkedin but the ones that I want to highlight are the jobs that are "exclusive" to linkedin. That means that you get access to a job posting that's not already made the rounds on craigslist, monster, and other job sites.

And you know what? These are all functions that are free to use. That's right, you don't have to sign up for any of their expensive subscription options. Free is good, right? Of all the sites out there, I would say that Linkedin is perhaps the BEST value and the Price is Right at "Free".

Facebook says “Think Privacy”

Friday, December 11th, 2009

I logged into Facebook and found a screen asking me to review my old settings and decide whether I wanted to keep them as is or change them. The first time I got that pop-up screen, I chose 'skip for now" but the next time I decided to just take care of it and review all my settings to determine who could see what.

This new Facebook privacy policy made me think, even if for a couple minutes, as to whether or not I had the correct settings. We all post pictures and comments and information on our Facebook pages without thinking about all the new "friends" we've added since we first set up our privacy settings. I know that each time I get a new friend request and add someone, I don't go back and check my settings to see whether the new "friend" should be able to see everything that the old "friends" could. And for most of us since the term "friend" on Facebook includes anyone and everyone including kids, business colleagues, employees, "real friends", etc. I know that it makes sense to be more vigilante about what is being read or viewed by whom.

The new Facebook Privay policy review is mandatory for all 350M plus users of Facebook and I think it is really great that they are forcing their users to review and think about their privacy settings. I mean although it is my responsibility to read the TOS (Terms of Service) of every website, sometimes its just easy to accept the TOS thinking "what could POSSIBLY go wrong"!

So when you encounter the Facebook privacy review screen, take a few minutes to really review your settings instead of just going through the motions. In the long-run you may end up thanking Facebook for making you more aware about the privacy settings on your Facebook page.

What’s in a name? Google’s CEO Eric Schmidt can answer this question

Wednesday, December 9th, 2009

Well, Eric Schmidt, Google CEO found out pretty soon when he got dissed with a tweet that said “someone tell Eric Schmidt that he didn’t have to use his AIM as his twitter handle”. A few hours later, he changed his handle and Google’s CEO now has a Verified account with the twitter handle @erikschmidt. Obviously he had the ability to pull some strings to get the twitter handle that was more suited to his name.

Oh and in five hours or less, he had 5000 followers. Sigh; life’s just not fair to non-name branders like us, eh?

By the way, Eric Schmidt jumping on the Twitter Bandwagon was news since he had dissed Twitter calling it “the poor-man’s email”.

So what’s in a name? Obviously a lot if you are a name brand. But even if you aren’t a name brand yet, use a twitter handle that is as close to your name so that people know you. I also don’t recommend using a company name as your twitter handle; I find it’s less personal and more prone to spam from people who want to sell things to you. A company name is perfectly fine to use if it is being manned by a customer service or sales representative and should be in addition to your personal twitter profile.

 

Social Media Marketing Blog: Twitter joins Geo-location bandwagon

Wednesday, December 2nd, 2009

Congratulations – your twitter is being updated! Yep, you will soon be able to share your location and organize your tweets based on where they originate. Geo-location will be an exciting addition to Twitter and will be great for keeping Tweeps organized. Users will be able to ‘Geo Code’ their posts and the information will be available not only on Twitter but also through external applications. I think that Twitter just keeps on getting interesting. I am fascinated by what it is right now as well! Just imagine ‘tweets’ being rightly geo-tagged and us being able to read all tweets for a particular city, neighborhood or a particular event or concert. The geo-tagging feature is supposed to be strictly an opt-in feature. I guess it would be so that users can choose to remain untrackable? There is no specific date set yet for the official release of the geo-location API however, I am sure that once released, it is going to add a whole new dimension of how we use twitter and information on it. I’m looking forward to it and will of course pontificate on how it has brought value, once I’ve had a chance to use it.