Social Media Marketing Blog: What NOT to say on Twitter or any online networks

January 18th, 2010

I am not sympathetic towards Paul Chambers one bit. You'd think EVERYONE would know that bombing is NO joking matter anywhere, anymore, anyhow. Not that we'd ever forget 911 but after the recent almost-bombing of an airline on way to Detroit on Christmas Day 2009, you'd think people would know better than to say "bomb" and "airport" in the same breath in public, never mind on a worldwide platform like Twitter.

Here's what happened.  Paul Chambers tweeted his frustrations about his England to Ireland flight potentially getting canceled due to snow, by posting something to the effect of "Robin Hood airport is closed, you've got a week to get your act together, otherwise I'm blowing the airport sky high".

What the heck was he thinking posting something SO inflammatory?  I read some blogs where people thought the punishment netted out to Paul was excessive. Paul has been suspended from his job indefinitely, he is banned from Robin Hood airport for life, and his phone, computer, etc. were taken away after he was arrested for conspiracy to create a bomb hoax.

Come on people, let's get real here! A bomb threat is a bomb threat is a bomb threat. After what we're going through across the globe as we fight terrorism, everyone is sensitive to anything that remotely makes us suspicious. And frankly if I had been at Robin Hood airport and had read the tweet myself, I'd be calling 911 and reporting Paul Chambers for sure.

And this reiterates what I always tell my clients and anyone who'll listen to me: THINK before you post something online for the world to read. IF it can lead to jail, unemployment, or trouble with your family, zip it right up errr take a break from your online writing.

Social Media Marketing Blog: January 19th Seminar in Downtown Orlando on “Unleashing the Power of New Media”

January 17th, 2010

What are you doing on January 19th 2010 from 12 pm to 2 pm EST?

My team and I will be presenting a seminar on UNLEASHING THE POWER OF NEW MEDIA at the Orlando Science Center (www.osc.org).

The entire discussion will be around Businesses finding ROE and ROI from Social Media Marketing. I'm pretty sure you know what ROI stands for but not sure what ROE stands for? Ah, you're gonna have to be there OR you'll have to call us after the workshop so that we can clue you in.

By the way, the Seminar is at NO-COST and we'll even buy you lunch. Good deal? Well, so if you aren't doing anything exciting, come on down. What do you have to lose?

P.S. We currently have 80 confirmed participants so it's going to be a FUN, FUN, afternoon.See you there???

Social Media Marketing Blog: Try Atomkeep & Shareaholic

January 14th, 2010

Is your life seriously getting busy tweeting this, Facebooking that, blogging here, linking there? Well, besides the fact that we want you to call us so that we can streamline and create efficiency, here are two tools that I really liked on first and second look.
 
Content sharing is important right? I mean isn't that what we all do when we say, "Please RT" or "Hey friend "xyz", may I share your link with my friends?" But content sharing is a whole another job in itself because lets face it, there IS a lot of content to share with everyone. I know how many times a day I pass on emails to friends just cause I got something that I thought was absolutely hilarious or worthwhile sharing with my close friends. On Facebook and Twitter, you can pretty much end up spending four hours just reading, responding, and retweeting or sharing stuff that people have shared/posted.

So if you are into content sharing, check out www.shareaholic.com – their tagline being "The Better Way to Share Across Twitter, Facebook, E-mail, and More". Basically, using this browser plugin, you can share links, videos, blogs, and images with Facebook, Twitter, Digg, LinkedIn, Gmail, Yahoo, and more. Best part, no need to sign up for yet another new service.

And who doesn't face challenges remembering which email address was used on which site or what username was created for one site versus another? I mean you'd think by now, EVERYONE would have jumped on the bandwagon of "username = valid email address". Right? Wrong!!!! But I digress.

So if you want to sync and merge profile data from various networks like Twitter, Facebook, et. all, use www.atomkeep.com. However, atomkeep.com appears to be facing growing pains as it doesn't seem to be accepting new accounts quite as readily. Didn't ANYONE teach them that a new idea is only as good as the execution of it?  Sheesh!

But oh well, such is life in the fast lane on the super information highway. I'll be posting more tools that I've discovered or liked in the past few weeks of scouring the web so stay tuned…..

Internet Marketing: Direct Mail Making a Comeback?

January 12th, 2010

A recent article in the Wall Street Journal (WSJ) talked about companies who cut back on direct mail finding out that their clients are also dropping off as a result of that cut-back and regaining them when the company went back to their direct mail marketing strategy.

Now I found that article very, very surprising because I'm a total online media geek. Give me a phone and a computer and I am in heaven with text messaging, skying, facebooking, tweeting, and emailing. You get the point, I'm a total new media addict. I also do email marketing, direct mail, cold calling, etc. along with my team members to get myself out there in front of customers. But if I had a choice, I'd stick to doing all business through the Internet.

I never thought I'd say this but perhaps it's time to step back and take a look at direct mail campaigns again more comprehensively. If a company can spend $4000 and win $270K in business (according to the WSJ article I reference above), I can certainly spend some money to get a lot of business!

Ok so all of you who are so used to receiving dozens of texts and emails from me, look out! A direct mail postcard may be in your physical mailbox sometime soon!

Social Media Marketing Blog: Gartner 2010 and Beyond

January 9th, 2010

Gartner's "2010 and Beyond…" predictions for Information technology organizations and users has a whole section on Facebook. Sheesh, and I thought Twitter was the favorite new kid on the block but read along and see why Facebook dominated Gartner's report.

Key Findings

  • Facebook continues to dominate as the most popular social network community, with over 350 million active users as of November 2009. If Facebook continues growing as it has, more than one billion users will be on Facebook by 2011 and about 70% of users are from outside the USA. 
     

    • My two cents on "The Opportunity": Businesses seeking a global audience should focus on Facebook as their primary marketing strategy. Strategies to promote their products and services using culturally relevant messaging to that country's audience will give them a huge advantage of their competition.
       
  • 65 million people access Facebook using their mobile devices. Mobile careers are working to provide facebook apps that will appeal to these mobile users.
     

    • My two cents on "The Opportunity": Companies need to create mobile friendly websites. Inclusion of links to company websites won't do any good if mobile users cannot read the information displayed in their mobile devices. So 2010 strategy for businesses should be to create a mobile marketing strategy, first step of which is to make a mobile compatible website. 

Some other interesting facts shared by Gartner analysis include:    

  • Facebook may face potential competition from Orkut in India and Brazil, V Kontakte in Russia, Mixi in Japan or QQ in China.

    Me thinks that since the chance of the Chinese portal QQ becoming available internationally appears slim to none (given China's politics), Facebook should only be concerned with the other three. Now I don't know about you, but I don't know how many companies are actively selling anything in Russia so that leaves Orkut and Mixi as real potential customers. (More musings on these three sites sometime soon in 2010.)

Since Gartner devoted a whole section on just Facebook, I'll jump on that bandwagon and summarize this:

Facebook is important folks. Whether you want to communicate to your stakeholders and prospects or whether you want to launch a new product or create a customer service support strategy, do it through Facebook.
 
Don't just create a fan page. Your strategy shold include tasks such as joining various groups and forums, offering discounts and coupons, advertising specials & promotions and basically building your fan base using quality messaging that engages and converts fans into customers.

As always, don't just get started with a fan page because you can or want to do it yourself. Think of a long-term strategy and also think of measurement criteria to measure performance. Last but not the least, think about the resources required to make Facebook Marketing successful.

Here's to your Facebook success in 2010….

Social Media Marketing Blog: What did we learn about Social Media Marketing in 2009?

January 7th, 2010

2009 was a big big big year for Social Networking sites being leveraged for businesses. So I think that 2009 can be named the year that wasn't any good in any other except for the popularity of social media marketing.

We learned in 2009 that:

Gaining visibility through Tweeting and Facebook is actually fun. It’s also the most cost-effective way of enhancing brand image and keeping in touch with prospects and customers. You may find that most of your downstream constituents would be suitably impressed when you demonstrated you ability to post quality messages and build a good follower or fan base.

Social network messaging is far reaching and seems to carry more influence. People are happy to retweet, share, and generally recommend friends and followers to you. Social relationships go well beyond the one to one connections formed on networking sites. By sharing similar interests and experiences different unconnected users interact and form a community that results in local or traveling tweet-ups and or offline meetings that continue to grow beyond the online relationship.
 
Re-tweeting on twitter helps amplifying messages about your brand. In 2009 Harvard Business Research has found that 90% of tweets were done by 10% of twitter users! So if you want to be an influencer, re-tweeting  messages will help you extend your reach to more users.

Research has also shown that social ads are particularly useful for increasing buying intent, on-line ad awareness, and favor-ability. All of these activities must now be measured and weighed along with traditional marketing metrics and must be on the marketer’s dashboard in 2010.

So 2009 was bad in pretty much every other way except for the the growing popularity of social networks. Small businesses extend reach and helped large businesses touch and feel their constituents or rather I should vice versa; the constituents were able to touch and feel big corporate types which would have been unheard of before Twitter and Facebook.

Let's see what 2010 has in store for all of us. Here's to more tweeting and more facebook fan promotion!

 

Social Media Marketing Blog: Google going interactive with YouTube Annotations

January 4th, 2010

Google wants to obtain a patent for a technology that can let its online video portal YouTube become an interactive gaming portal as well. They applied for the patent earlier in 2009.
 
The description of the patent is “Web-based System for Generation of Interactive Games Based on Digital Videos”. This patent details a system where the procedure of creating video annotations can be used for game like mechanics and video behavior change. The system can alter the appearance and even behavior of on-line videos. The system also provides for authentication based control over the annotation abilities that a user can acquire.

Now you may already be familiar with the YouTube video annotations as they are today. However they are fairly simple when you compare them to the patent they are applying for.  The new technology that Google wants to patent will allow users to create a game that can switch between different videos based on specific conditions such as different user responses etc. And users will also have the ability to control playback.

So if they win the patent, can you imagine what that will do to Google’s Youtube usage, not to mention advertisement revenue? And if they even charge a small subscription fee of $1 per application (like the one Apple charges for many of its ITouch apps), the sky’s the limit given the huge video game-loving audience out there.

 

Social Media Marketing Blog: 2010 Social Media Predictions

January 2nd, 2010

Happy New Year to you!

In December 2009, eMarketer released the fourth and last part of it's Business-to-Business (B2B) and On-Line Marketing Outlook series. The series primarily tries to predict the overall on-line marketing outlook for 2010. The predictions are provided by analysts Debra Aho Williamson and Paul Verna.

Here are two predictions from their 2009 fourth online marketing outlook.

Verna predicts that in 2010, twitter will grow into a serious web-based business from merely being an on-line phenomenon. He also predicts that Twitter will also make some money. It's a well known fact that despite tripling its user base in 2009, twitter hasn't made any money despite its the immense (??) popularity.

Williamson predicts that due to the growing integration of social media content with on-line search, social media will become important for businesses in 2010. She says that businesses will find new opportunities for advertising on social media sites and also warns of intensive scrutiny of such efforts by privacy pundits.

Now maybe I'm just darn good at this stuff. Or perhaps it's just simple logic that allows me to arrive at the same "predictions" as the above mentioned "industry experts".

I mean, wouldn't you as a business owner even be able to predict that eventually Twitter founders will monetize their baby (Twitter) one way or the other? They can't not know the power of handing greater than 6M users to advertisers on a platter. And of course social media will become important to businesses. How else can they get viral instant popularity if they have experts like us to help them market them online?

And finally, social networks are great for criminals who want to lurk and read up on every piece of personal detail shared by users. So of course privacy issues will continue to remain high on the minds of not just the site owners but also the people who want to advertise there.

So once again, Happy New Year! And look for more emarketer 2010 predictions (that are more interesting too) coming soon….
 

Social Media Marketing Blog: Facebook Memology for 2009!

December 22nd, 2009

Facebook is introducing the world to Memology.  And what's memology again? Defined by Facebook "Memology" refers to the study of how "memes," or new ideas and trends, are spreading on Facebook."
 
So Facebook took all the status updates and trending words to come up with its 2009 list. The graph below shows the Top 15 Facebook status trends for 2009

Facebook Applications: If you are on Facebook, you would know that this one is no surprise. Lots of people love Facebook applications like Farmville, Farmtown, etc.

Hmmm FML, enough said! Since people want to share so much about their personal lives, that one is also no surprise.
 
Twitter is number 10 which I guess is a surprise. Why would that be a top trending word is beyond me.

The others I understand except for perhaps FB. I'm trying to think what possible statuses would include the word FB on Facebook? Weird!

Anyway, we learned a new word today, or at least I did. Memology! Kinda has a nice ring to it.

FB Memology

Social Media Marketing Blog: Privacy on Social Networks!

December 20th, 2009

A friend recently remarked, "I'm a stalker on Facebook because I am too, too, too much of a private person". That pronouncement got a lot of comments from other friends who attempted to defend their own actions and postings on Facebook and other Social web sites. It also led to a loud discussion about netiquette and what should and should not be posted online. But the thing that got everyone stumped was when a friend who had been pretty low-key through the whole discussion asked "ok, so how would you manage your privacy when someone else posts your pictures online on their own Facebook page"?

The look of horror on the "so, so, so private" friend would have been funny if none of us felt the same horror about not having control over content that would get posted online.

Most of us are more than happy to let people take our pictures at social events and work events. But what if someone takes photos of  you and places them on their page but that person has a list of friends whom you don't want to have access to your photos?
 
Complicated? No kidding! Solution? None that we could come up with after lots of debate and dialog about how to monitor and control online content publishing that is done by others over whom you  have no control over.

Thoughts???